Customer driven public services

This project is about how to create services which are driven by the needs of the customer, rather than by central government targets. Such issues which will be covered by this project will include how to drive up improvement, create choice, and provide the flexibility for local people to actually act upon that choice.

5 Articles

Helping Problem Families
[, Feb 15, 2011]

A pivotal aspect of a shift to genuine localism, or ‘Total Place Lite’? The contributions to this Policy Platform by Peter Martin, Leader of Essex County Council, and Chris Williamson, Shadow Parliamentary Under-Secretary of State for Communities and Local Government, outline both views on the Coali

David Cameron adopts Localis idea of using measure of wellbeing to steer government policy
[, Nov 17, 2010]

The government is planning to use a happiness index to steer government policy, a move Localis has advocated in past publications including 'Small State, Big Society'

Family Recovery in Westminster City Council
[, Aug 7, 2009]

This is a note following a roundtable discussion hosted by Localis and Westminster City Council looking into improving joined-up action and early intervention for ‘families at risk’. Colin Barrow, Leader of Westminster City Council, introduced the session, which was followed by a wide ranging discus

Family Recovery
[, Jun 2, 2009]

Allowing Children to chair their Statutory Reviews
[, Mar 17, 2009]

Improving the involvement of Looked After Children through chairing their own statutory reviews—helping to develop a sense of self worth.

Related Local Government News Articles

4 Related Local Government News Articles

Cameron pledges public sector sell-off plans
[, Feb 21, 2011]

Almost all public services could be opened up to private companies under plans being put forward by David Cameron.

Government care ‘vision’ underscores commitment to personalisation
[, Nov 16, 2010]

The government has set a target for councils to offer personal budgets to one million social care service users by 2013 as part of its vision for social care, unveiled today.

Maude launches pathfinder mutuals
[, Aug 12, 2010]

A dozen ‘pathfinder mutuals’ in which entrepreneurial public sector staff take control of local services have been announced by Cabinet Office minister Francis Maude.

Lambeth unveils radical shake up
[, May 28, 2010]

Lambeth LBC is set to undertake a radical shake-up after unveiling plans to slash 400 jobs, while offering residents the chance to get a discount on their council tax if they take a more active role in running services.